Alpaca Necklace

Refund policy

We offer refunds on purchases made of the goods offered on our Website for any reason, so long as the purchased item has not been worn, resized, modified, adjusted, altered or damaged (other than during shipping) in any way and you comply with this return policy. RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE AND SHIPPING FEES ARE NOT REFUNDABLE. All refunds will be based on your original method of payment. To qualify for a refund, you must submit your request to us within 10 days after you receive the purchased goods by contacting us and obtaining a return merchandise authorization (RMA).

You must ship the returned item back to us at your expense within 10 days after you receive the RMA from us. Securely package the returned item in the original shipping container and include the RMA inside the package. You will be responsible for paying all return shipping and handling costs and be responsible for any loss or damage to the returned item during the return shipping. NO REFUND WILL BE ISSUED IF YOU DO NOT FOLLOW THIS RETURN POLICY. Please ship your purchased item(s) to us at the following address:

The W Gallery, LLC
The W Gallery
19350 Detroit Rd.
Rocky River, OH 44116
United States

Shipping policy

When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.

When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.

We or a third party will ship the goods to you within a reasonable time from the date that you made your purchase.

NO WARRANTY ON PURCHASES

THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Remedies

You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:

• repair;
• price reduction;
• refund.

You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

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